VICIdial separates its core components into:
The AGC (vicidial.php) is written in PHP and operates over HTTPS. It acts as the command-and-control panel, allowing agents to log in, place calls, take notes, transfer, hang up, and change statuses. Unlike proprietary systems, VICIdial’s AGC relies on AJAX polling and database-driven state flags to synchronize with the telephony layer (Asterisk).
If you load balance vicidial.php across multiple web servers, configure PHP sessions to store in Memcached. agc vicidialphp work
Implementing AGC in Vicidial using PHP would require a deep understanding of audio processing techniques, access to Vicidial's codebase or API, and the ability to integrate custom PHP scripts with Vicidial. For specific guidance, consulting Vicidial's documentation or reaching out to a developer community might provide more targeted advice.
AGC stands for Adaptive Call Handling. Unlike simple round-robin or fewest-calls distribution, AGC dynamically calculates a real-time score for each agent based on: VICIdial separates its core components into:
The result? Calls go to the most available agent — not just the one who’s been idle longest.
AGC shines in blended (inbound/outbound) environments where agents handle varying call lengths. The AGC ( vicidial
Sometimes AGC doesn’t behave as expected. Here’s how to debug:
Before diving into AGC and vicidial.php, we must establish the foundation.
VICIdial is the world's most popular open-source contact center suite. It powers thousands of outbound, inbound, and blended call centers. Built on LAMP (Linux, Apache, MySQL, PHP), it handles:
The agent-facing side is primarily delivered via a PHP script called vicidial.php. This script loads the agent’s dashboard, call controls, disposition forms, and scripting – collectively driven by AGC logic.