Ant Video Downloader works best for non-DRM, progressive HTTP or simple HLS streams. For modern streaming services, it will frequently produce empty segments. yt-dlp (command-line) or 4K Video Downloader are more reliable for most public sites.
If the issue persists after following the steps, consider contacting Ant’s support with a sample URL (non-DRM) and your log files.
Corrupted local data is a frequent cause.
If you are downloading with 8 or 16 simultaneous connections, reduce to 1 or 2.