Once you have the official installation package (usually named something like TEMS_Discovery_xx.x.x.zip), follow these steps.
For enterprise users with WAN optimization, Infovista often provides direct FTP links. If your company purchased a 3-year license, ask your Infovista account manager for the private FTP directory.
| Error Message | Likely Cause | Solution |
| :--- | :--- | :--- |
| "Failed to connect to database" | SQL Server not running or wrong instance name | Use localhost\SQLEXPRESS as server name. Enable TCP/IP. |
| "License daemon not responding" | FlexNet service blocked by firewall | Create inbound rule for port 27000-27009 (TCP) in Windows Firewall. |
| "Map control registration failed" | Missing DirectX or outdated graphics driver | Run DXSETUP.exe from the installer's \DirectX folder. |
| "Cannot load TEMS Analysis Engine" | Conflicting version of VC++ runtime | Uninstall all VC++ redistributables, then reinstall from the installer’s \VC_redist folder. | download tems discovery install
Most users believe installation is done when the progress bar finishes. It is not. You must perform three manual steps:
TEMS Discovery is proprietary software owned by VIAVI Solutions (formerly part of InfoVista and Ascom). It is not available for public download. Once you have the official installation package (usually
To download the software, you must follow one of the following channels:
Before installing, ensure your PC meets the minimum specs (typical for TEMS Discovery): Trial Version:
After completing the "download TEMS Discovery install" process, you must validate functionality:
If maps remain black: go to Tools → Options → Map Providers → Re-validate your MapInfo or Google Maps API key.
TEMS Discovery does not auto-create databases. You must do this manually.
tems_user) with db_owner rights on both databases.