After resetting the counter with Ver 10.0, you must physically clean or replace the waste ink pad. Otherwise, ink will leak onto your desk.
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Warning: Never download the program from torrent sites or suspicious pop-up ads claiming "Free Setup.exe." We will show you the safer way below. After resetting the counter with Ver 10
Check GitHub for projects like epson_reset (Python scripts). These are transparent, legal to use, and free – but require technical knowledge to run. Warning: Never download the program from torrent sites
Even with Ver 10.0, things can go wrong. Here are fixes for the most frequent issues:
| Error Message | Cause | Solution |
| :--- | :--- | :--- |
| "Communication error" | Printer not in correct mode | Turn printer off. Hold "Stop" + "Power" for 15 seconds until it enters service mode. |
| "Model not found" | Wrong version | Ver 10.0 does not support your printer. Try Ver 11.0 or later. |
| "Counter cannot be reset" | Physical pad is saturated | The software reset works, but you must physically replace or wash the waste ink pad within 2 weeks. |
| "Access violation at address..." | Windows compatibility | Right-click .exe > Properties > Compatibility > Run as Windows 7. |
| Printer still shows red light after reset | Reset did not apply | Repeat steps but select a different Destination region (e.g., try KOR instead of ID). |