The "upd" in your search phrase likely refers to Update or a firmware file ending in .upd. A firmware update can sometimes fix password corruption or restore a bricked device.
When the software method fails, you must physically open the DVR. Warning: This erases ALL settings, including network configurations, camera channels, and passwords. Recorded video on the hard drive usually remains, but you may need to re-add the drive.
For advanced users only.
⚠️ This may reset all settings (network, recording schedules, etc.).
If you have tried:
...and the DVR remains locked, your flash memory chip may be dead. Signs include:
In this case, contact Hi Sharp authorized service centers. They have JTAG or serial console tools to manually reflash the bootloader. This costs approximately $50-$100 USD depending on your region.
If you were referring to a specific "update" method where you put a file on a USB stick:
To help you further, please provide:
If you have forgotten your Hi Sharp DVR or NVR password, you can reset it by following the manufacturer's official "Dynamic Code" procedure. Because Hi Sharp devices often require dealer-level authorization for security, you will likely need to coordinate with your regional distributor. Method 1: Using a Dynamic Code (Recommended)
This is the standard software-based reset for modern Hi Sharp recorders.
Locate Password Reset: On the DVR/NVR login screen, click on Forgot Password.
Navigate to Retrieve Password: Go to the Retrieve Password section and select the Dynamic Code page.
Capture the Code: Take a clear photo or screenshot of the Dynamic Code and the QR code (if displayed) on your monitor.
Contact Support: Send this image, along with your device's model number and serial number, to your regional distributor or seller.
If you cannot find your seller, you can contact sales@hisharp.com.tw for assistance.
Enter the New Code: Once support provides a one-time dynamic password, enter it into the DVR to gain access and set a new permanent password. Method 2: Default Credentials
If the device has never been configured or was recently factory reset, try the factory default credentials: Username: admin Password: 123456 Method 3: Physical Reset (Hardware)
For older models or if software methods fail, some devices have physical reset options:
Reset Button: Check the back or the internal motherboard for a small Reset button or pinhole. With the power on, press and hold this button for 5–30 seconds until the device reboots.
G1 Jumper: Some boards feature two pins labeled G1. Shorting these pins with a conductive material while powering on the device and waiting for 60 seconds may trigger a factory reset. Summary of Important Details Information Official Site Hi Sharp Support Support Email sales@hisharp.com.tw Required Info Model Number, Serial Number, Dynamic Code Screenshot FAQ - Support | HI SHARP INTELLIGENCE hi sharp dvr reset password upd
For Hi Sharp DVR units, the modern method for password recovery involves generating a dynamic code directly from the device's local interface. This code must then be shared with an authorized distributor or Hi Sharp technical support to receive a temporary unlock key. Password Reset Procedure (Software)
If you cannot access your system, follow these steps according to official Hi Sharp Intelligence guidelines:
Navigate to the Login Screen: On your DVR/NVR local interface, select Forget Password or Retrieve Password.
Generate Dynamic Code: Click on the Dynamic Code page. A unique code or QR code will appear on the screen. Submit for Verification: Take a clear photo or screenshot of the Dynamic Code page.
Email the image along with your region, model number, and serial number to sales@hisharp.com.tw or contact your local regional distributor.
Input Recovery Key: Once you receive the recovery code from support, enter it into the DVR's prompt to reset your admin password. Hardware & Default Credentials
If software recovery is unavailable, you may attempt a hard reset or use default credentials if the unit has been recently wiped.
Default Credentials: For initial setup or after a successful factory reset, the default username is typically admin and the default password is 123456. Physical Reset:
Reset Button: Check the back or side panel for a pinhole reset button. Press and hold this for 5–30 seconds while the device is powered on until you hear a beep.
Motherboard Jumper: If no button is visible, you may need to open the casing and locate two pins marked "RESET" or "CLR". Shorting these pins with a screwdriver for 30 seconds during power-up can force a factory reset on many H.264 models.
CMOS Battery: Removing the coin-cell battery from the motherboard for several minutes can sometimes reset the system clock and clear saved passwords on older models. Support Resources
Official Downloads: You can find manual and firmware updates on the Hi Sharp Support Downloads page.
IP Tool: To find your device on a network for web-based management, use the Hi Sharp IP Finder.
Do you have the model number of your DVR so I can find the specific reset pin locations for that unit? FAQ - Support | HI SHARP INTELLIGENCE
To reset the password for a Hi Sharp DVR, you can use the official manufacturer procedure or attempt common hardware-based methods for older units. Official Software Reset According to the Hi Sharp Support FAQ
, if you have forgotten your password, follow these steps to retrieve a dynamic reset code: Navigate to Reset Page : Go to the login screen, select "Forget Password" "Retrieve Password" , and click on the "Dynamic Code" Capture the Code
: Take a clear screenshot or photo of the dynamic code page displayed on your monitor. [4] Contact Support
: Send the screenshot, along with your region, model number, and serial number, to sales@hisharp.com.tw
or your regional distributor. They will provide a temporary code to unlock the device. [4] Default Credentials
If the DVR is new or has already been successfully reset to factory defaults, use the following factory settings: Default Username Default Password Hardware & Manual Reset Methods The "upd" in your search phrase likely refers
For older models or situations where software recovery is not possible, users and technicians often rely on physical hardware resets: Physical Reset Button
: Some models feature a small button or pinhole on the motherboard. While the unit is powered on, hold this button for 5–30 seconds until the system beeps or reboots. [26, 29, 30] Motherboard Shorting
: Certain PCB designs have two specific contact holes (often labeled "Reset" or "J1"). Carefully shorting these two holes with a conductive object (like a screwdriver) while powering on the device can trigger a factory reset. [11] CMOS Battery Removal
: For some legacy systems, removing the internal CMOS coin battery for several minutes while the power is disconnected can clear volatile memory, potentially reverting the password to the default Security Best Practices Once you regain access, it is highly recommended to: Update the Password
: Immediately change the default password to a strong, unique one in the System Login settings. [6, 7] Set Security Questions : Configure security questions in the "Retrieve Password"
menu to make future recoveries easier without needing to contact technical support. [6, 7] App Updates
: If you use a remote viewing app, remember to update the login information there to maintain your connection. [2] for a specific Hi Sharp model?
If you have forgotten the password for your Hi Sharp DVR/NVR, there are several standard methods for recovery depending on your specific hardware model and firmware version. 1. Default Login Credentials
If your device is new or has been recently factory reset, try the manufacturer's default credentials. Default Username: admin Default Password: 123456
Alternative Default: On some models, the password may be the same as the username (e.g., admin / admin). 2. Using the "Dynamic Code" (Recommended)
This is the standard recovery method for most modern Hi Sharp units. Navigate to the Login Interface on your DVR. Select "Forgot Password" and then "Retrieve Password". Click on the "Dynamic Code" page.
Screenshot or take a photo of the dynamic code displayed on the screen.
Email this photo, along with your device’s model number and serial number, to sales@hisharp.com.tw or your regional distributor. They will provide a temporary password to unlock the unit. 3. QR Code Recovery
If you previously bound an email address to the device during initial setup: On the local login GUI, select "Forgot Password". Select the QR Code or Email Verification option.
Scan the displayed QR code using the Hi Sharp mobile app (or similar compatible client).
A verification code will be sent to your reserved email address. Enter this code into the DVR to create a new password. 4. Security Questions
If you set up security questions during the first-time wizard: At the login screen, click "Forgot Password". Choose "Question Verification".
Answer the three security questions correctly to gain access and reset your password. 5. Hardware Factory Reset
If software methods fail, some models feature a physical reset button.
Locate the Button: Look for a small "Reset" button on the motherboard inside the chassis or on the back panel. ⚠️ This may reset all settings (network, recording
Action: Press and hold the reset button for approximately 30 seconds while the device is powered on to restore all settings, including the password, to factory defaults. Summary of Support Links Official Support: Hi Sharp FAQ Page Quick Guides: NVR/DVR Manuals FAQ - Support | HI SHARP INTELLIGENCE
If you are setting up the device for the first time or if it was recently factory reset, it may still be using the manufacturer's default settings. Default Username: admin Default Password: 123456
Alternative Passwords: Try 1234, admin, 888888, or leaving the password field blank. 2. Request a Dynamic Recovery Code
Modern Hi Sharp recorders (NVRs and DVRs) feature a "dynamic code" recovery method. This is the most secure and recommended way to reset a forgotten password. Navigate to the System Login screen on your DVR. Click on Forget Password or Retrieve Password.
Locate and click the Dynamic Code page. A unique recovery code or QR code will appear on the screen.
Take a photo of this page, ensuring the serial number and current system date are visible.
Send this information to your regional distributor or contact Hi Sharp official support at sales@hisharp.com.tw.
Once they verify your ownership, they will provide a temporary master password valid for that specific date. 3. Hardware Reset (Internal Button or Jumper)
If you cannot access the software menu, you can perform a hardware reset by opening the unit. Note: Opening your DVR may void its warranty. FAQ - Support | HI SHARP INTELLIGENCE
To reset the password on your Hi-Sharp DVR , you can typically use the default credentials if it hasn't been changed, or follow the official "Forget Password" recovery path. 1. Try Default Credentials
If you are setting up the device for the first time or if it has been factory reset, use these factory defaults: Username: admin Password: 123456 or admin 2. Official Password Recovery
If the default doesn't work, follow these steps on the local interface:
Retrieve Password: On the login screen, click "Forget Password" or "Retrieve Password".
Security Questions: If you previously set up security questions, you can answer them here to regain access. Dynamic Code/QR Code: Navigate to the "Dynamic Code" or QR code page. Take a photo or screenshot of this page.
Send the image along with your device's Model Number and Serial Number to your regional distributor or Hi-Sharp technical support at sales@hisharp.com.tw. They will provide a temporary reset key or file. 3. Hardware Reset (Alternative)
For older or non-responsive units, some users perform a hardware reset, though this is more advanced:
Battery Removal: Some models reset to a factory date (e.g., 01-01-2000) if you remove the internal CMOS battery for a few minutes.
Physical Reset Button: Check the motherboard inside the unit for a small button or jumper pins that can be held or shorted during power-on to restore factory settings.
For further assistance, you can view the Hi-Sharp Support FAQ or download the Hi-Sharp DVR Quick Guide. FAQ - Support | HI SHARP INTELLIGENCE
Most Hi Sharp DVR systems come with a built-in reset feature that allows you to reset the password using the device's menu. Here's how: