How To Download Veritas-customer-registration-key.json
Cause: The browser misinterpreted the MIME type.
Solution: Right-click the download link and choose “Save link as…” – set the filename to veritas-customer-registration-key.json. Alternatively, use a different browser (Chrome or Firefox usually works best).
By following these steps, you should be able to successfully download the veritas-customer-registration-key.json file. If you encounter any issues during the process, refer to the troubleshooting tips or contact Veritas support for assistance.
To download the veritas_customer_registration_key.json file, you must access the Veritas Smart Meter portal (also known as the Usage Insights portal) or the Veritas NetInsights Console. This file is required for NetBackup installations and upgrades (version 8.1.2 and later) to enable usage tracking and reporting. Step-by-Step Download Guide
How to manually upload the Smart Meter registration key post upgrade or install.
To download the veritas_customer_registration_key.json file, you must access the Veritas Usage Insights portal (formerly known as Smart Meter). This file is mandatory for installing or upgrading NetBackup 8.1.2 and higher. 📥 Download Steps
Access the Portal: Go to the Veritas Usage Insights (Smart Meter) site. Log In: Use your Veritas Account Manager credentials.
Note: Ensure you use a supported browser like Google Chrome, Mozilla Firefox, or Microsoft Edge. Navigate: Locate the Registration Keys tab or page. Select Your Key:
Single Key: Find the specific Account ID for your primary/master server and click the download icon.
Aggregate Key: Click Download aggregate key if you need a single file that covers multiple account IDs.
Save the File: The browser will download a file named veritas_customer_registration_key.json. 🛠️ Usage & Placement
Usage Insights for NetBackup - Getting Started Guide - Veritas How To Download Veritas-customer-registration-key.json
To successfully download the veritas-customer-registration-key.json, ensure you have the following:
After downloading, you can use the file in various Veritas products:
In the entitlement detail view, look for a button or link labeled:
Click this button. The system may prompt you to confirm the number of licenses you want to include (if you have multiple quantities, you can often download a single JSON covering all nodes).
Important: If you see an option for “Offline Registration” – that is exactly what you need. The JSON file is designed for offline activation.
Open the JSON file in a text editor (Notepad, VS Code, or vi). A valid file should contain structured data starting with { and including fields like “entitlements”, “customerId”, “products”, and a digital signature. If the file appears empty or contains an HTML error message, re-download it.
Downloading the veritas-customer-registration-key.json file is a straightforward but critical task for deploying and licensing modern Veritas software. By using the Veritas Entitlement Management System (VEMS) or the Support Portal, authorized users can generate and download this file in minutes.
Quick recap of the key steps:
Now that you know exactly how to download and handle this essential license file, you can confidently deploy Veritas products in your environment—whether on-premises, hybrid, or air-gapped.
If you continue to experience issues, Veritas Global Customer Support is available 24/7. Reference KB article #100048293 (How to Generate and Download JSON Entitlement Files) for additional assistance. Cause: The browser misinterpreted the MIME type
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Downloading the veritas_customer_registration_key.json file is a critical step for NetBackup (8.1.2 or later) installations and upgrades, as it enables Veritas Usage Insights (formerly Smart Meter) to track licensing telemetry . It is important to note that this file is not a license key
; rather, it is a registration key that connects your master/primary server to the Veritas telemetry portal Steps to Download the Registration Key To obtain the correct file, follow these steps via the Veritas Smart Meter portal : Access the Veritas Smart Meter portal using your Veritas Account Manager credentials
. Use a compatible browser like Google Chrome, Mozilla Firefox, or Microsoft Edge (Internet Explorer is not recommended) Navigate to Keys : Once logged in, go to the Registration Keys Identify the Account : Locate the specific Account ID associated with your primary or master server : Click the download icon in the Account file Single Key : Best for a single account Aggregate Key
: If you manage multiple account IDs, you can download an aggregate key that works across all your master servers Key Usage and Best Practices Do Not Rename : Never modify the file name; it must remain veritas_customer_registration_key.json Installation Path
: If you need to manually upload or replace an existing key, the default path is typically: UNIX/Linux /usr/openv/var/global/customer_registration/
need to be restarted after adding or replacing the registration key Connectivity : Your master server must allow outbound traffic to automatically transmit telemetry data to Veritas
To download the veritas_customer_registration_key.json file, you need to access either the Veritas Smart Meter or the Usage Insights portal. This key is mandatory for NetBackup installations and upgrades (version 8.1.2 and higher) to track consumption and licensing data. How to Download the Key
Access the Portal: Log in to the Veritas Smart Meter portal or the Veritas NetInsights Console using your Veritas Account Manager credentials. Navigate to Registration Keys: In Smart Meter, go to the Customer Registration Keys page. In Usage Insights, select the Registration Keys tab.
Locate Your Account: Find the Account ID associated with your primary (master) server. Download the File: After downloading, you can use the file in
Click the Download icon next to the account number or use the Download aggregate key option if you need a key associated with multiple account IDs.
Crucial: Do not rename the file; it must remain named veritas_customer_registration_key.json. Deployment Tips
To download the veritas_customer_registration_key.json file, you must access the Veritas Usage Insights (formerly Smart Meter) portal
. This file is required for licensing telemetry during the installation or upgrade of Veritas NetBackup (version 8.1.2 and later). Veritas Technologies Steps to Download the Registration Key Log in to the Portal : Visit the Veritas Usage Insights portal
(or the Veritas NetInsights Console) using a supported browser like Google Chrome or Mozilla Firefox. Navigate to Registration Keys : Once signed in, go to the Registration Keys Locate Your Account
: A list of all account IDs associated with your login will be displayed. Select Your Key Type Single Key : Associated with one specific account. Aggregate Key : Associated with multiple account IDs. Download the File : Click the icon next to the relevant account number or select Download aggregate key Save the File : Save the file to a temporary location. Do not modify the filename; it must remain exactly veritas_customer_registration_key.json Veritas Technologies Where to Place the Key
During a new installation, you will be prompted to provide the path to this file. For existing installations, you can manually replace an old key at the following path: Veritas Technologies Default Path
: This file is for telemetry and usage tracking (Usage Insights); it does not replace your standard product license keys, which are managed through the Veritas Entitlement Management System (VEMS) Troubleshooting
: If you cannot log in or see your accounts, you must contact your Veritas Sales team or Support to have the keys generated or fixed. Veritas Technologies Are you performing a new installation an existing NetBackup server?
Important customer registration key information | Veritas™
Even when following the correct steps, you might encounter errors. Here are solutions to the most frequent problems.