Juq-214

| Symptom | Impact | Root Cause | |---------|--------|------------| | Users frequently switch between help docs, tutorials, and the UI to figure out how to perform a task. | Increased time‑to‑completion, higher support ticket volume, lower satisfaction. | Knowledge is siloed; UI lacks “just‑in‑time” guidance. | | Repetitive multi‑step processes (e.g., data import → validation → transformation → publish) are performed manually. | Wasted employee hours, higher error rate. | No automation or macro‑like capability. | | Users struggle to extract actionable insights from raw data shown in dashboards. | Missed opportunities, under‑utilized data. | Lack of intelligent summarization / recommendation engine. |

| Artifact | Owner | Delivery | |----------|-------|----------| | Developer Guide – API spec, sandbox rules, prompt template format. | Backend Lead | Confluence + Swagger | | UX Guide – Interaction patterns, accessibility checklist. | UI/UX Designer | Figma + Markdown | | Ops Playbook – Monitoring, alerting, secret rotation. | DevOps | GitOps repo | | Customer Release Notes – Feature overview, FAQ, opt‑out instructions. | PM / Docs | Email + in‑app banner | | Training Videos – “Getting started with Assist”. | Support Enablement | Short (2‑min) Screencasts | JUQ-214

Contextual Assist & Automation (CCAA) is a three‑layer component that lives inside the existing JU‑214 UI: | Symptom | Impact | Root Cause |

Automation Runner – Executes user‑approved suggestions via a secure, sandboxed macro engine (JavaScript/TypeScript sandbox for web, or a micro‑service orchestrator for backend).

All three layers are opt‑in, audit‑ready, and configurable via the JU‑214 admin console. Contextual Assist & Automation (CCAA) is a three‑layer