This error explicitly mentions "disabled". You may have accidentally turned off the feature.
Steps:
Note: Older versions of MakeMKV label this differently. If you don’t see the option, update the software (Method 3).
If the disc is brand new (released within 24-48 hours), the decryption keys may not be in the public database yet. makemkv automatic hk downloading is disabled or failed
What to do:
To submit a dump:
Older versions (pre-1.14.0) have limited key retrieval capabilities. Always use the latest release. This error explicitly mentions "disabled"
After updating, restart your computer and try the disc again.
Once resolved, follow these best practices to avoid recurrence:
| Action | Frequency | |--------|-----------| | Update MakeMKV to latest stable | Monthly | | Renew beta key | Every 2 months | | Keep antivirus exclusions active | Permanent | | Enable automatic HK download in settings | One-time | | Join MakeMKV forum notifications | Optional | Note: Older versions of MakeMKV label this differently
Also, consider purchasing a permanent license ($50 USD as of 2025). The licensed version still requires HK downloads but removes beta key expiration and has fewer network restrictions.
If auto-download still fails:
settings.conf and check:
app_Key = "your license key here"
private_data.tar from the MakeMKV forum (official HK data bundle).Try these solutions in order.
HK data (often called Hashed Keys) is a set of decryption keys for BD+ protection on Blu-ray discs. BD+ is a dynamic copy protection system that changes over time. MakeMKV needs the correct HK file to decrypt and rip the disc.
When you insert a new disc, MakeMKV tries to: