Ncsw10301 Unable To Download The Image From Cisco.com Invalid Metadata Trans-id -

Behind the scenes, DNA Center uses a metadata transaction ID to validate the integrity and authenticity of the image file retrieved from Cisco’s software download servers. When DNAC says the trans-id is invalid, it means:

In plain English: Your DNAC and Cisco’s server disagree on which version of the image catalog is current.

After applying the update or synchronization:

Note: If you are a Cisco customer seeing this error in a production environment and the steps above do not resolve it, this may require a backend investigation by Cisco TAC to clear the specific transaction state stuck on Transaction ID NCSW10301. Behind the scenes, DNA Center uses a metadata

Troubleshooting Steps:

Set up alerts if system clock drifts beyond 2 seconds.

In automation scripts using NCS APIs, implement exponential backoff: In plain English: Your DNAC and Cisco’s server

for attempt in range(3):
    try:
        download_image(image_id)
        break
    except NCSW10301:
        refresh_metadata()
        time.sleep(30 * (attempt + 1))

If you have attempted all six solutions and the error persists, open a TAC case with the following information:

Cisco TAC may need to:

chronyc -a makestep

Ideal tolerance: Less than 5 seconds difference from pool.ntp.org.

After syncing, restart the controller’s services and retry the download.

| Error Code | Likely Cause | Fix | |------------|--------------|------| | NCSW10300 | Network timeout | Check firewall/proxy | | NCSW10301 | Invalid trans-id | Clear cache, sync time | | NCSW10302 | Checksum mismatch | Re-download image | | HTTP 403 Forbidden | Smart Account issue | Re-authenticate CCO | Note: If you are a Cisco customer seeing