A corrupted installation can break the DLL or framework that validates your ID.
If none of the above works, provide the following to support@resolume.com:
If you are on Windows 10 or Windows 11, this is the culprit 90% of the time. resolume arena invalid id code link
When you download Resolume, Windows marks the installer and the application as being from an "unknown" source. While the file is safe, Windows attempts to protect you by restricting the software's ability to "call home" to the Resolume servers.
If Resolume cannot reach the server to verify your credentials, it may default to an "Invalid ID" error. A corrupted installation can break the DLL or
If you previously logged into the Resolume Community feature (for downloading clips) and now see "invalid ID," reset the local token.
On Windows:
On macOS: