Companies with 10+ employees can access a specialized version of the portail. Features include:
To request corporate access, contact STIB’s commercial department via the “Companies” section of the main portal.
Forget queues at vending machines. The portail allows you to buy: stib mivb portail
STIB consistently improves its digital services. Based on the 2025-2027 digital roadmap, expect these features soon on the STIB MIVB portail:
The Brussels Intercommunal Transport Company (STIB‑MIVB) launched its online portal (“portail”) as a centralised digital platform for journey planning, ticketing, real‑time information, and customer account management. This paper examines the portal’s architecture, user adoption, impact on mobility behaviour, and alignment with Brussels’ Smart City strategy. We analyse usage statistics, user satisfaction surveys, and compare with similar portals in European cities. Findings show that the STIB‑MIVB portal has increased digital ticketing penetration by 40% and reduced customer service wait times by 25%. Challenges remain in accessibility for elderly users and integration with regional mobility‑as‑a‑service (MaaS) platforms. Companies with 10+ employees can access a specialized
Keywords: STIB‑MIVB, public transport portal, digital transformation, mobility‑as‑a‑service, Brussels.
This is the transactional heart of the portal. This is the transactional heart of the portal
Once inside the STIB MIVB portail, you are greeted by a dashboard. Here is what you can do in each section:
To access personalized features (such as viewing purchase history or managing season tickets), users must create a My STIB-MIVB account. This secure login environment ensures that personal data and payment methods are protected, and it allows users to report lost or stolen MOBIB cards to prevent fraudulent use.
STIB‑MIVB is the public transport operator for the Brussels‑Capital Region, managing metro, tram, and bus networks. Historically, travellers obtained information via paper timetables, call centres, or on‑screen displays at stops. In the mid‑2010s, the organisation launched an integrated online portal (www.stib-mivb.be) offering: