The Cause: You tried to add a new key, but the server thinks you already have one active. The Fix: You must remove the old key first. Log into the SWTOR website, go to the Security Key tab, and click "Remove." Then try adding the new one.
Before troubleshooting, it is crucial to understand the technology. The SWTOR Security Key is not a standard username/password field. It uses Time-based One-Time Password (TOTP) algorithm (RFC 6238).
For over a decade, Star Wars: The Old Republic (SWTOR) players have relied on the SWTOR Security Key App to protect their accounts from hackers and gold sellers. However, as mobile operating systems evolve, many veterans and returning players are asking the same question: Does the official app still work? swtor security key app work
Here is the breakdown of the current state of the SWTOR Security Key app, how to set it up, and what to do if it fails.
You cannot simply move the app data. You must unlink the old key and link the new one. The Cause: You tried to add a new
The official SWTOR Security Key App (developed by Broadsword/EA) technically still works. However, it has not received a significant update in years. This creates problems:
Because the app is essentially "abandonware," Broadsword now officially recommends using third-party authenticator apps instead of the official SWTOR app. Because the app is essentially "abandonware," Broadsword now
Your phone app and EA/BioWare’s server share a mathematical "secret key" (a long string of letters/numbers). Using the current time (down to the second), both sides calculate a 6-8 digit number independently. If the numbers match, you are authenticated.
You must do this on a computer or mobile browser, not inside the game client itself.
Unlike a password sent over the internet (which is dangerous), the Security Key app never transmits your secret. Instead, it uses a shared secret and the current time to generate a unique code.