Wonderware uses the ArchestrA License Manager.
Common Error: "License not found" → Restart the ArchestrA License Server Service in Services.msc.
| Problem | Solution |
|---------|----------|
| Setup fails at SQL step | Install SQL Server Express manually before running InTouch setup. |
| License not recognized | Ensure .lic file is in C:\ProgramData\Wonderware\Common\License\ and filename matches hostname (or use Unlimited.lic for dev). |
| WindowMaker crashes on open | Run as Admin; set compatibility mode to Windows 8; disable integrated graphics. |
| ArchestrA IDE cannot connect to Galaxy | Check SQL Browser service is running; enable TCP/IP in SQL Configuration Manager. |
| Antivirus deletes .exe after install | Exclude Wonderware folders (C:\Program Files (x86)\Wonderware, C:\ProgramData\Wonderware) from AV scanning. |
If WindowViewer opens a blank window with no errors, congratulations – InTouch is installed correctly.
After prerequisites are satisfied, you will see the "Product Installation" dialog. You have two main options:
For this guide, select Development + Runtime.
Introduction
In 2019, a mid-sized manufacturing company, XYZ Inc., decided to upgrade their supervisory control and data acquisition (SCADA) system to improve operational efficiency and productivity. After researching different options, they chose Wonderware InTouch as their new HMI (Human-Machine Interface) software. The IT department at XYZ Inc. had to install and configure the software to ensure seamless integration with their existing systems. This is the story of their experience with the Wonderware InTouch installation guide.
The Installation Process
The IT team at XYZ Inc. started by downloading the Wonderware InTouch software and its associated components from the official website. They then followed the step-by-step installation guide provided by Wonderware. The guide led them through the process of installing the InTouch software, configuring the server, and setting up the database.
The first step was to install the Wonderware InTouch software on the server. The team ran the installation executable and followed the prompts to complete the installation. They chose the default installation location and accepted the licensing agreement.
Next, they configured the server settings, including setting up the system clock, configuring the network settings, and specifying the database connection. The installation guide provided detailed instructions on how to configure these settings.
After completing the server configuration, the team installed the InTouch client on the operator stations. They ran the installation executable and followed the prompts to complete the installation.
Configuration and Testing
With the software installed, the IT team at XYZ Inc. began configuring the InTouch application. They created a new project and added the necessary components, such as tags, alarms, and trends. They also configured the security settings to ensure that only authorized personnel had access to the system.
The team then tested the InTouch application to ensure that it was functioning correctly. They verified that the tags were updating correctly, alarms were triggering as expected, and trends were displaying accurately.
Challenges and Solutions
During the installation and configuration process, the IT team encountered a few challenges. One of the issues was with the database connection. The team had to troubleshoot the connection settings and verify that the database was properly configured.
Another challenge was with the licensing. The team had to contact Wonderware support to resolve an issue with the license activation.
In both cases, the Wonderware InTouch installation guide provided valuable troubleshooting tips and resources. The guide helped the team to quickly identify and resolve the issues.
Conclusion
The IT team at XYZ Inc. successfully installed and configured Wonderware InTouch using the installation guide. The software has improved operational efficiency and productivity at the company. The team has been able to easily monitor and control the manufacturing process, respond to alarms and events, and make data-driven decisions.
The Wonderware InTouch installation guide played a critical role in the successful installation and configuration of the software. The guide provided clear and concise instructions, troubleshooting tips, and resources. The IT team at XYZ Inc. highly recommends the Wonderware InTouch installation guide to anyone planning to install and configure the software.
Recommendations
Based on their experience, the IT team at XYZ Inc. provides the following recommendations:
By following these recommendations and using the Wonderware InTouch installation guide, organizations can ensure a successful installation and configuration of the software.
This guide provides a step-by-step process for installing AVEVA Wonderware InTouch (specifically focusing on the modern standards, versions like 2017 R2, 2014 R2 SP1, or the newer AVEVA Edge/InTouch versions).
Prerequisite Note: Wonderware products are now under the AVEVA brand. You will likely need access to the AVEVA Software Download Center to get the installation files.